Welcome to Underground Cellar!
Thank you for visiting us from Sarah Francis Wines. We're thrilled to partner with Sarah Francis Wines to offer free wine storage to Sarah Francis members and wanted to take this opportunity to introduce ourselves. In celebration of this partnership, we're also offering $50 off your first purchase of $100+ at undergroundcellar.com! Click here or use promo code 'SFRANCIS50' to claim your $50 now.
We compiled a few common questions here for you:
- What is Underground Cellar?
- What is The CloudCellar?
- How do I add bottles to my CloudCellar?
- How do I get my wines delivered?
- How much does shipping cost?
- What states do you ship to?
- What if I have more questions?
What is Underground Cellar?
We are a leading online wine marketplace that provides the most exciting way to discover, buy, and store premium wines. We offer free storage in our temperature-controlled facility for bottles purchased on our marketplace or through exclusive partnerships with wineries like Fore Family Wines. Bottles are stored in your own personal “CloudCellar” that you can access online to view, favorite, and ship your wines on-demand nationwide.
What is The CloudCellar?
The CloudCellar is a temperature-controlled wine cellar with extensive cellar management tools that make it easy to get the most out of your collection. Features include:
- Quickly search your CloudCellar for specific bottles
- Access a detailed history of each of your wines
- Keep track of your favorite bottles
- Mix and match bottles from your cellar to ship on-demand
How do I add bottles to my CloudCellar?
We will only store and manage bottles you purchase through exclusive winery partnerships like Fore Family Wines, as well as any purchases made on undergroundcellar.com.
How do I get my wines delivered?
We store your wine for as long as you want. When you’re ready to enjoy your wines, you can mix and match any bottles in your CloudCellar collection to ship to your home, your vacation AirBnB, or as a gift to a fellow wine lover. You are fully in charge of your shipping addresses and recipients.
Your wine is shipped temperature-controlled all year long so it always stays fresh no matter the weather. Just remember someone 21 or older needs to be home to sign for it.
How much does shipping cost?
We're proud to offer the most affordable shipping rates in the industry.
Ground Shipping Rates
| Destination | 1-5 bottles | 6-11 bottles | 12 bottles |
|
West Coast |
$19 - $20 | $20 - $21 | $21 |
| East Coast | $20 - $30 | $25 - $43 | $45 |
2-Day Air Shipping Rates
| Destination | 1-5 bottles | 6-11 bottles | 12 bottles |
|
West Coast |
Ground Only | Ground Only | Ground Only |
| East Coast | $22 - $37 | $45 - $65 | $70-$75 |
What states do you ship to?
We ship to all states except for Alabama, Arkansas, Kentucky, Mississippi, and Utah. We also do not support any shipments to PO Boxes, APO, AFT, DPO, or FPO addresses.
What if I have more questions?
If there is anything else you need help with or any other questions that we can answer for you, please feel free to reach out to our team of wine experts at support@undergroundcellar.com