At this time we can only update the delivery status when your shipment has been checked in by UPS at their facility. If you requested a shipment within the past 2 weeks and it is showing as pending, it is likely closer to you than you realize!
Wine doesn’t like to get too hot or too cold, so when we see that local temperatures aren’t ideal for shipping wine we take extra precautions to keep your wine safe. Any ground shipments that are likely to take longer than three days to arrive are shipped via temperature-controlled shipping. This means that instead of sending your wine directly to a UPS hub near us, it is sent to them in a refrigerated truck to keep it at an ideal temperature. We also don’t send your order to the UPS facility near us, we send it to a hub close to you! This way your wine is protected from the elements for as long as possible. UPS completes the last leg, which should only take a couple of days.
You won’t have any tracking information while the order is in the temperature-controlled truck. This can take 7-10 days, and during that time your order will show as pending. Once your wine arrives at the UPS facility, you’ll start to see the tracking information update.
If you are in a hurry, want a little more visibility into your delivery, or want to make sure it is protected from the elements from door to door, we highly recommend that you choose air shipping with ice packs. Our average price for shipping 6 bottles through air shipping methods is $30-45, and in most cases is only $20 when 12 bottles are shipped.
If there are any known shipment delays, we’ll proactively reach out with more information. With that being said, if it has been longer than 2 weeks since you requested a ground shipment and you haven’t heard from us, please feel free to reach out to our customer support team for more information.